Contact Us | Visa Customer Service | Visa

Contact Visa

Have a question or need help doing something with your Visa card? There’s always a way to reach us.

If the country/region you are in is not listed or if you experience difficulties using any of the toll-free numbers, please call collect at +1-303-967-1096. (Collect calls are placed using the local operator.)

Select the country/region you are calling from

Additional support

Consumer support center

For common questions and concerns regarding your personal Visa card, visit our support centre.

Visit consumer support

FAQ

Your Visa card account

Who do I ask for information about my account and transactions?

Please contact your Visa payment card issuer for information about your account or card transaction data. You can find the address and telephone number of your card issuer on your Visa statement.

To learn more about how Visa uses your personal information, please visit the Visa Privacy Center.

How do I resolve unauthorized charges?

Your card issuer can help you resolve issues regarding unauthorized transactions. You’ll find their address and telephone number on your Visa statement.

If you would like to learn more about services that Visa offers to add an extra level of protection to your Visa card, explore Safety + Security Section of the FAQ.

What do I do if a merchant will not accept my Visa card?

If the customer is acting in good faith, merchants who display the Visa logo are not permitted to choose whether or not to accept a Visa card for payment.

We recommend that you notify your Visa card issuer using the customer support number appearing on your Visa statement or the back of your Visa card.

Safety + Security

What should I know about email fraud?

Be aware of any email message that requests personal data—such as passwords, PINs or your social security number. Remember to never send personal information via an email. If you have received an email that spoofs Visa, please notify Visa of the specifics of the illegal email.

What should I know about phone fraud?

Visa will not call or e-mail cardholders to request their personal account information. Consumers should not respond to any e-mails or phone calls with requests for personal card information and are advised to report the situation to local law enforcement as well as the financial institution that issued their card.

Visa’s Zero Liability Policy does not apply to certain commercial card and anonymous prepaid card transactions.

I am affected by a security incident that is caused by or may impact Visa, who do I contact?

If you are a customer or vendor experiencing a security incident that may impact a Visa product or service, please email security@visa.com.

Global Customer Assistance Service (GCAS)

If your card has been lost or stolen abroad, for example, GCAS will assist you immediately.

Services from GCAS include:

Worldwide +1 303 967 1090

Medical and legal assistance

Visa’s International Medical and Travel Assistance service helps support you and your immediate family when you are travelling abroad together, for up to 90 days.

While abroad, contact us for all medical enquiries, whether routine or emergency:

In an emergency, we provide all necessary emergency services, including:

Download Medical & Legal Assist Brochure

Questions for your bank

Your bank, or the issuer that provided you your Visa card, is able to answer most of your questions regarding paying your bill online, checking your balance, redeeming rewards or disputing a charge. Look for their contact information on the back of your card.