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For lost or stolen cards, please call us:

Country Contacts

• Anguilla
• Antigua
• Argentina
• Aruba
• Australia
• Austria
• Bahamas
• Bahrain
• Barbados
• Belgium
• Belize
• Bermuda
• Bolivia
• Bonaire (Netherlands Antilles)
• Brazil
• British Virgin Islands
• Bulgaria
• Cambodia
• Canada
• Cayman Islands
• Chile
• China Mainland (North)
• China Mainland (South)
• Colombia
• Costa Rica
• Croatia
• Curacao (Netherlands Antilles)
• Czech Republic
• Denmark
• Dominica
• Dominican Republic
• Ecuador
• Egypt (Cairo only)
• Egypt (outside Cairo)
• El Salvador
• Estonia
• Finland
• France
• Germany
• Gibraltar
• Greece
• Grenada
• Guam
• Guatemala
• Guyana
• Honduras
• Hong Kong
• Hungary
• India
• Indonesia
• Ireland, Republic of
• Israel
• Italy
• Jamaica
• Japan
• Jordan
• Kazakhstan
• Kenya
• Latvia
• Lebanon
• Liechtenstein
• Luxembourg
• Macedonia
• Malaysia
• Mauritius
• Mexico
• Monaco
• Montserrat
• Morocco
• Netherlands
• Nevis
• New Zealand
• Norway
• Panama
• Paraguay
• Perú
• Philippines
• Poland
• Portugal
• Puerto Rico
• Romania
• Saba (Netherlands Antilles)
• Saint Eustatius (Netherlands Antilles)
• Saint Kitts
• Saint Lucia
• Saint Maarten (Netherlands Antilles)
• San Marino
• Saudi Arabia
• Senegal
• Singapore
• Slovakia
• South Africa
• South Korea
• Spain
• Sweden
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• Taiwan
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• Trinidad and Tobago
• Turkey
• Turks and Caicos
• U.S. Virgin Islands
• Ukraine
• United Arab Emirates
• United Kingdom
• United States
• Uruguay
• Venezuela
• Vietnam

United States Contact

1-800-847-2911

Callers in certain countries dialing these numbers may incur fees. If your country is not listed, call collect at +1-303-967-1096.

FAQ

Visa Cards

How do I log into my account to pay my bill, check my balance, etc.?

To log into your credit card account, please visit your issuer or bank website. The website and toll-free number might be located on the front or back of your Visa card. If you need any further support, please call Visa using the dropdown above.

How do I dispute a charge?

To dispute a charge, please contact your issuer or bank using the toll-free number located on the front or back of your Visa card. Your issuer or bank may require detailed information regarding the transaction.

Why was my card declined?

To review why your card was declined, please contact your issuer or bank using the toll-free number located on the front or back of your Visa card.

What should I do if my Visa card was lost or stolen?

To report your Lost or Stolen Visa Card, please visit our Lost or Stolen card page for assistance.

What benefits does my Visa card have?

To review your Visa Card Benefits, please visit the Credit Card Benefits page.

How can I find an ATM?

To find an ATM, please use Visa’s ATM locator for currency access.

Security

I was contacted by someone claiming to be from Visa. Is this real or a scam?

If you receive a suspicious call or email, do not provide your information. Report scams to Visa.

My identity has been stolen? What should I do?

If you believe you’ve been a victim of identity theft, call (866) ID-HOTLINE or visit the Call for Action website.

Travel

What do I need to know before I travel abroad?

Visit Travel Support for answers about traveling with your Visa card.

I’m traveling and my card was damaged.

If your card is lost, stolen, damaged, or compromised, we will work with your financial institution to expedite a new card delivery.

Verified by Visa / 3-D Secure

How can I register for 3-D Secure?

You do not need to register; issuers handle the authentication.

How does 3-D Secure work?

3-D Secure provides an additional layer of security for transactions to ensure the legitimacy of the account owner.