# Get Support

Need help? Give us a call

For lost or stolen cards, please call us:

### Country Contacts

- Anguilla
- Antigua
- Argentina
- Aruba
- Australia
- Austria
- Bahamas
- Bahrain
- Barbados
- Belgium
- Belize
- Bermuda
- Bolivia
- Bonaire (Netherlands Antilles)
- Brazil
- British Virgin Islands
- Bulgaria
- Cambodia
- Canada
- Cayman Islands
- Chile
- China Mainland (North)
- China Mainland (South)
- Colombia
- Costa Rica
- Croatia
- Curacao (Netherlands Antilles)
- Czech Republic
- Denmark
- Dominica
- Dominican Republic
- Ecuador
- Egypt (Cairo only)
- Egypt (outside Cairo)
- El Salvador
- Estonia
- Finland
- France
- Germany
- Gibraltar
- Greece
- Grenada
- Guam
- Guatemala
- Guyana
- Honduras
- Hong Kong
- Hungary
- India
- Indonesia
- Ireland, Republic of
- Israel
- Italy
- Jamaica
- Japan
- Jordan
- Kazakhstan
- Kenya
- Latvia
- Lebanon
- Liechtenstein
- Luxembourg
- Macedonia
- Malaysia
- Mauritius
- Mexico
- Monaco
- Montserrat
- Morocco
- Netherlands
- Nevis
- New Zealand
- Norway
- Panama
- Paraguay
- Perú
- Philippines
- Poland
- Portugal
- Puerto Rico
- Romania
- Saba (Netherlands Antilles)
- Saint Eustatius (Netherlands Antilles)
- Saint Kitts
- Saint Lucia
- Saint Maarten (Netherlands Antilles)
- San Marino
- Saudi Arabia
- Senegal
- Singapore
- Slovakia
- South Africa
- South Korea
- Spain
- Sweden
- Switzerland
- Taiwan
- Thailand
- Trinidad and Tobago
- Turkey
- Turks and Caicos
- U.S. Virgin Islands
- Ukraine
- United Arab Emirates
- United Kingdom
- United States
- Uruguay
- Venezuela
- Vietnam

### United States Contact

**1-800-847-2911**

*Callers in certain countries dialing these numbers may incur fees. If your country is not listed, call collect at +1-303-967-1096.*

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## FAQ

### Visa Cards

#### How do I log into my account to pay my bill, check my balance, etc.?
To log into your credit card account, please visit your issuer or bank website. The website and toll-free number might be located on the front or back of your Visa card. If you need any further support, please call Visa using the dropdown above.

#### How do I dispute a charge?
To dispute a charge, please contact your issuer or bank using the toll-free number located on the front or back of your Visa card. Your issuer or bank may require detailed information regarding the transaction.

#### Why was my card declined?
To review why your card was declined, please contact your issuer or bank using the toll-free number located on the front or back of your Visa card.

#### What should I do if my Visa card was lost or stolen?
To report your Lost or Stolen Visa Card, please visit our [Lost or Stolen card](https://africa.visa.com/en_MW/support/consumer/lost-stolen-card.html) page for assistance.

#### What benefits does my Visa card have?
To review your Visa Card Benefits, please visit the [Credit Card Benefits](https://africa.visa.com/en_MW/pay-with-visa/benefits-and-offers.html) page.

#### How can I find an ATM?
To find an ATM, please use Visa’s [ATM locator](/content/locator/atm/index.html) for currency access.

### Security

#### I was contacted by someone claiming to be from Visa. Is this real or a scam?
If you receive a suspicious call or email, do not provide your information. Report scams to [Visa](https://africa.visa.com/en_MW/contact-us.html).

#### My identity has been stolen? What should I do?
If you believe you’ve been a victim of identity theft, call (866) ID-HOTLINE or visit the [Call for Action website](https://www.callforaction.org/).

### Travel

#### What do I need to know before I travel abroad?
Visit [Travel Support](https://africa.visa.com/en_MW/support/consumer/travel-support.html) for answers about traveling with your Visa card.

#### I’m traveling and my card was damaged.
If your card is lost, stolen, damaged, or compromised, we will work with your financial institution to expedite a new card delivery.

### Verified by Visa / 3-D Secure

#### How can I register for 3-D Secure?
You do not need to register; issuers handle the authentication.

#### How does 3-D Secure work?
3-D Secure provides an additional layer of security for transactions to ensure the legitimacy of the account owner.