Simplifying interactions with the government in Ukraine

To move away from slow, bureaucratic procedures and paper-based processes, in 2020 the Ukrainian government launched Diia — an internet portal and mobile app for individuals to access digital documents and government services and make payments to the government.

Action

• Ukraine’s Ministry of Digital Transformation partnered with Visa’s Cybersource solution to enable digital acceptance of payments from individuals and businesses (e.g., fines, taxes, government service fees).
• Card-based payments above a certain threshold were processed with Cybersource through a direct connection with VisaNet.

Status

Thanks to its streamlined payments process and many other conveniences, the platform rapidly gained popularity, reaching more than 13 million users by early 2022.¹

¹Interfax-Ukraine. January 2022.