Concierge Service | Visa

Visa Concierge

Concierge services are provided by Visa concierge, offering 24/7 practical assistance for various needs. Explore new and unique travel experiences!

Explore Visa Concierge

A personal assistant at your fingertips

The concierge service is available 24/7 to take care of all practical considerations so that you can make the most out of every moment. Allow us to plan and facilitate exclusive experiences for you with our connections to various hotels, events, concerts, restaurants and venues around the world.

Redeem Visa Concierge

Learn about Visa Concierge

Visa Concierge

Eligible cards

Redemption methods

Expiration date

Get assistance

Visa Concierge

Eligible cards

Redemption methods

Expiration date

Get assistance

The concierge service is available 24/7 to take care of all practical considerations so that you can make the most out of every moment.

From digital, WhatsApp to other types of services, allow us to plan and facilitate exclusive experiences for you with our connections to various hotels, events, concerts, restaurants and venues around the world.

Visa concierge is an embedded benefit available to Visa Signature and Infinite cardholders only, providing round-the-clock assistance for your needs.

Visa Concierge

Visa Concierge Digital and WhatsApp Services

To redeem Visa concierge services using digital or WhatsApp services:

Concierge Digital Services:

Concierge WhatsApp Services:

Visa concierge is an embedded benefit built into specific Visa cards and does not have an expiration date at this time.

To get Assistance contact:

Phone Services:

WhatsApp Services:

Email Services:

Included services

Flight reservations

Let us search and book the best flights, connections, and rates for you. We can also coordinate airport transfers.

Hotel bookings

We will make recommendations, check availabilities, and book the best rates available at leading hotels around the world.

Trip planning

We can coordinate all the small details of your travels like obtaining information on currency, required visas, immunisations, and many other logistics.

Car rentals

At home and abroad we can reserve the perfect vehicle and provide travel directions to your destination.

Events & entertainment

We can search for and book your tickets to the best shows in any town.

Fine dining

For personal or business outings, we can book meals and curate special restaurant experiences for you.

Redemption methods

Airport Benefits Access

Your key to airport comfort and free access to lounges, spa and fast track lanes in partnership with Dragonpass worldwide.

Visa Airport Companion Program brings you luxury airport lounge benefits access in partnership with Dragonpass.

Eligible Visa cardholders can now easily discover a selection of lounges in airports, spas, and fast track lanes around the world, along with all their personalized benefits.

How to redeem?

Download the Visa Airport Companion application from your app store to register for access.

Travel Assist

Travel assist is provided by Aspire, offering comprehensive travel insurance services for Visa cardholders.

How to redeem?

Buyers Protection

Buyers Protection is provided by Aspire, offering coverage for theft, accidental damage, or non-delivery of purchased items.

How to redeem?

  1. Register with your Visa card at https://cardholderbenefitsonline.com to view your cover and generate a travel insurance certificate.
  2. Click on 'Insurance Benefits', verify your card details (which won't be stored), then select 'Travel Insurance' and then 'Buyers Protection' to download your Certificate of Insurance.
  3. Follow the steps and fill in the traveler details on the provided PDF document. Save or print it for your records.
  4. To submit your claim on WhatsApp, compose a new message to +27 11 541 1068 or click on this link https://wa.me/message/TTILCCKZLTBHC

Extended Warranty

Extended warranty services are provided by Aspire, offering additional coverage for eligible and unique purchased items.

How to redeem?

  1. Register with your Visa card at https://cardholderbenefitsonline.com to view your cover and generate a travel insurance certificate.
  2. Click on 'Insurance Benefits', verify your card details (which won't be stored), then select 'Travel Insurance' and then 'Extended Warranty' to download your Certificate of Insurance.
  3. Follow the steps and fill in the traveler details on the provided PDF document. Save or print it for your records.
  4. To submit your claim on WhatsApp, compose a new message to +27 11 541 1068 or click on this link https://wa.me/message/TTILCCKZLTBHC

Collision Damage Waiver

Collision damage waiver for rental cars, offering protection for rental vehicle damage and liabilities.

How to redeem?

  1. Register your Visa card at https://cardholderbenefitsonline.com to view your cover and generate a travel insurance certificate.
  2. Click on 'Insurance Benefits', verify your card details (which won't be stored), then select 'Travel Insurance' to download your Certificate of Insurance.
  3. Follow the steps and fill in the traveler details on the provided PDF document. Save or print it for your records.
  4. To submit your claim on WhatsApp, compose a new message to +27 11 541 1068 or click on this link https://wa.me/message/TTILCCKZLTBHC

Visa Concierge

Visa Concierge services are provided by Visa Concierge, offering 24/7 practical assistance for various needs.

How to redeem?

Concierge Digital Services:

Concierge WhatsApp Services:

Global Customer Assistance Service

Global Customer Assistance Service services are provided by Visa GCAS, offering comprehensive support for various cardholder needs.

How to redeem?

YQ Meet And Assist

YQ Meet And Assist is a global network of specialist airport meet & assist service partners providing an exceptional airport experience.

How to redeem?

Agoda.com

Agoda.com is an online travel agency that facilitates reservations for accommodation, flights, ground transportation, and activities.

How to redeem?

Booking.com

Booking.com is one of the world's leading online travel platforms, connecting travelers with over 28 million+ incredible places to stay.

How to redeem?

  1. Visit the booking.com website using this link https://sp.booking.com/index.html?aid=2393080&label=visa-cemea to book your accommodation.
  2. On the Visa Booking.com partnership page next to the Visa logo select ‘Unlock Special Deals’. When prompted type in the access code 'VISABKNG’, this will filter all eligible accommodation.
  3. When browsing accommodation, select your travel dates, only properties labelled with an ‘Instant Reward’ badge are applicable to this exclusive deal.
  4. At point of payment, input your Visa card to immediately receive the up to 8% discount. Your price summary will show exactly how much you'll get off your booking.

BookingBash

BookingBash is CEMEA’s first subscription-based E-ticketing platform for Global Attractions and Activities.

How to redeem?

  1. Visit bookingbash.com or download the BookingBash App. On the homepage click on the  Visa  ‘Discover Offer’ button  or on the “BB-Pro” icon.
  2. Click ‘Gain Access’ and enter the first 6 digits of your Visa card number to check eligibility. If eligible, you will be redirected to the ‘Adventurer’ or ‘Ultimate’ pass web page.
  3. If you’re a new user create an account and if you’re an existing user login through the www.bookingbash.com or BookingBash App.
  4. Offer will be activated.

IHG Hotels and Resorts

IHG Hotels and Resorts is one of the world’s leading hotel companies, with around 6,368 hotels globally.

How to redeem?

Only Visa cardholders in Ghana, Kenya, Mauritius, South Africa, Tanzania, Zambia and Zimbabwe are eligible for this exclusive deal.

  1. Visit the IHG Visa partnership website using this link https://www.ihg.com/VisaSpecial

  2. When browsing accommodation, select your travel dates and create or sign into an account in order to make a booking.

  3. At point of payment, input your Visa card to immediately receive the 15% discount.

Visa Luxury Hotel Collection

Visa Luxury Hotel Collection is composed of over 900 intriguing and prestigious properties and world-famous hotels.

How to redeem?

Premium Visa cardholders must reserve and pay for the room using a qualifying Visa credit card.

  1. Visit the Visa Luxury Hotel Collection website using this link www.visaluxuryhotels.com
  2. When browsing accommodation, select your travel dates and create or sign into an account to finalize a booking.
  3. At point of payment, input your qualifying Visa card to redeem this exclusive deal.

Avis car rental

Avis Car Rental operates one of the world’s best-known car rental brands with a truly global footprint.

How to redeem?

  1. Visit the Avis website using this link www.avisworld.com/visa.

  2. Browse the website to search  for a rental car, select your dates and create or sign into an account to finalize a booking.

  3. At point of payment, input your qualifying Visa card to redeem this exclusive deal.

SIXT rental and ride offers

SIXT rental and ride offers enables you to rent, schedule or transfer vehicles, with affordable rates and premium options.

How to redeem?

Rentalcars

Rentalcars with over 60 000+ locations worldwide is the World’s Largest Online Car Rental Service.

How to redeem?

  1. Visit the Rentalcars website using this link https://rentalcars.com/?affiliateCode=visainter999
  2. Browse the website to search  for a rental car, select your dates and create or sign into an account to finalize a booking.
  3. Discount applies to the car price element of your booking, excluding additional services and extras like insurance, additional driver fee, one-way fee, child seat, navigation devices etc..
  4. At point of payment, input your qualifying Visa card to redeem this 10% off exclusive deal.

PRINTEMPS

PRINTEMPS is a French chain of department stores, with a focus on beauty, lifestyle, fashion, accessories and men’s wear.

How to redeem?

Redemption is available online, web,  eCommerce and in-store / offline.

For more information on this deal visit the PRINTEMPS page.

Bicester Collection

Bicester Collection is a group of luxury shopping destinations, extraordinary hotels and music and sports entertainment.

How to redeem?

  1. For more information visit: https://africa.visa.com/en_mw/visa-offers-and-perks/the-bicester-collection/160354
  2. To redeem as a Visa Platinum cardholder: https://www.thebicestercollection.com/en/partner-offers/international-visa-platinum
  3. To redeem as a Visa Signature cardholder: https://www.thebicestercollection.com/en/partner-offers/international-visa-signature
  4. To redeem as a Visa Infinite cardholder: https://www.thebicestercollection.com/en/partner-offers/international-visa-infinite

Explore embedded benefits and exclusive deals

Classic Gold Platinum Signature Infinite
Embedded benefits
Built-in advantages inherent to specific Visa cards		 table.blankCellScreenReader table.blankCellScreenReader table.blankCellScreenReader table.blankCellScreenReader table.blankCellScreenReader
Airport Benefits Access – – – ✓ ✓
Travel Insurance – – – ✓ ✓
Travel Assist – ✓ ✓ ✓ ✓
Rental car Collision Damage Waiver – – – ✓ ✓
Buyers Protection – ✓ ✓ ✓ ✓
Extended Warranty – – ✓ ✓ ✓
YQ Meet and Assist – – ✓ ✓ ✓
Concierge – – – ✓ ✓
GCAS ✓ ✓ ✓ ✓ ✓
Exclusive deals
Time-limited partnerships offering unique cardholder rewards		 table.blankCellScreenReader table.blankCellScreenReader table.blankCellScreenReader table.blankCellScreenReader table.blankCellScreenReader
Agoda – ✓ ✓ ✓ ✓
Booking.com ✓ ✓ ✓ ✓ ✓
BookingBash ✓ ✓ ✓ ✓ ✓
IHG Hotels & Resorts ✓ ✓ ✓ ✓ ✓
Visa Luxury Hotel Collection – – ✓ ✓ ✓
Avis Car Rental – ✓ ✓ ✓ ✓
SIXT Car Rental & Ride – ✓ ✓ ✓ ✓
Rentalcars – ✓ ✓ ✓ ✓
PRINTEMPS ✓ ✓ ✓ ✓ ✓
Bicester Collection – ✓ ✓ ✓ ✓

There’s something for everyone

Visa brings you benefits on all consumer card types, for more information visit our FAQ page or contact us directly.

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