Reporting Stolen and Lost Credit Cards | Visa
Have a lost or stolen card?
Select the country you are calling from
- Anguilla
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- United States
- Uruguay
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United States: 1-800-847-2911
*Callers in certain countries dialing these numbers, including the collect number from mobile or hotel phones might be charged fees. Visa will not be responsible for any fees incurred. If the country you are in is not listed, or if you experience difficulties using any of the toll-free numbers, please call collect at + 1-303-967-1096. (Collect calls are placed using the local operator.)
Get emergency cash and a replacement card
Visa is here to help. We will block your card (if the card number is known) and connect you with your financial institution/bank. Then, following bank approval, you can also get an emergency card replacement within one to three business days.* Alternatively, we can arrange for cash to be available at a location near you usually within hours of your bank’s approval.
*Some restrictions/limitations apply
FAQ
I no longer have my Visa card, how do I report it as lost or stolen?
A Visa representative will be able to assist you in filing a lost or stolen card report. Chat with us or call us via your country/region’s global toll-free number from the drop-down menu at the top of this page.
How do I get emergency cash?
To bridge spending when awaiting a replacement card, when experiencing card acceptance difficulties, or when you simply need cash in hand, Visa can arrange for cash to be available at a location near you. Chat with us or call us via your country/region’s global toll-free number from the drop-down menu at the top of this page.
How do I get my card replaced?
If your card is lost, stolen, damaged or compromised, we will work with your financial institution to approve and expedite the delivery of an emergency card to you. Visa Global Customer Assistance Services associates are on standby. Chat with us or call us via your country/region’s global toll-free number from the drop-down menu at the top of this page.
How do I get assistance to reach my bank?
Visa's 24/7 cardholder inquiry services can connect you to your financial institution for account-specific inquiries, provide general Visa information or connect you to service providers if assistance with your card benefits is needed. Chat with us or call us via your country/region’s global toll-free number from the drop-down menu at the top of this page.