Visa Concierge | Visa
Welcome to
Visa Concierge
Helping you to give your customers the opportunity to design their own experiences and explore the wonders of their homeland on their own terms.
Deliver the extraordinary, everyday, with Visa Concierge.
Visa Concierge is a 24/7 digital personal assistant and lifestyle guide, giving your customers access to extraordinary experiences each and every day through a curated range of services, amenities and exclusive privileges.
BOOK AND PLAN
Curate adventures from
the palm of your hand.
Customers can explore and self-book an experience to create their perfect day – from a dinner reservation to a relaxing spa or golf day, to sports and family activities.
CITY GUIDES
Explore the wonders
of your homeland.
Making it possible for your customers to discover the best of their home countries with ‘off the beaten track’ guides for new adventures and activities, right on their doorstep.
EMERGENCY SUPPORT
Medical services and helplines
across the world.
Worldwide assistance against accidents and medical emergencies, wherever your customers may be.*
GLOBAL ACCESS
Extraordinary experiences
in 500 cities.
Unique access to live cultural and sporting events, including virtual and outdoor experiences to make the rest of the world feel that little bit closer.
*Travel & Medical Services applicable when a customer travels more than 150km from their residence within their home country, or country of residence for periods not exceeding 90 consecutive days per trip. Please contact a Visa Concierge consultant for more information.
Features & benefits
Whether you’re at home, exploring locally, or heading out of town, with Visa Concierge, we can introduce you to a world of extraordinary experiences and privileges.
Dine Local
- Recommendations and preferential seating
- Get immediate confirmation for reservations via the self-booking platform
- Exclusive seasonal dining offers and privileges
Stay Local
- Recommendations and self-booking of local activities
- Self-book staycations
- Visa Luxury Hotel Collection
- Over 500,000 top hotels with Virtuoso and Expedia
- Chauffeured limo services for special occasions
Play Local
- Boutique spa and wellness experiences
- Local tours, virtual tastings and demonstrations
- Priority online access to special events and shows
- Access to sporting events and experiences
Everything you need to deliver the extraordinary
FAQs
Your guide to the frequently asked questions and queries.
Fact Sheet
An overview of the features, functions and benefits of Visa Concierge.
If you'd like to find out how you can offer Visa Concierge to your customers, please get in touch with your Visa representative for more information.
Discover, reserve and book the offers you want, when you want.
Stay informed on the status of your bookings, itineraries and service requests.
24/7 assistance for your bookings and emergency needs.