Visa Concierge | Visa
Dear Customer,
The pandemic may have changed your concierge needs, but it is our commitment to provide you with a better and more efficient Visa Concierge experience.
The newly upgraded Visa Concierge provides a modern, personalized experience which allows you to self-book your dining, staycation, flights and activities. Now you can reach out to our 24/7 team via phone, email, live chat and third-party chat channels* like WhatsApp, LINE and KakaoTalk.
No matter how small your world might seem right now, with Visa Concierge, you can experience the extraordinary, everyday.
*In selected markets
We understand you may have questions about the upgraded Visa Concierge, and we're here to help.
How do I access Visa Concierge?
Existing Users:
- Visit Visa Concierge website
- Enter your Visa Card number
- Create a new password
- Confirm your personal details
- Verify your account via email
New users:
You can sign up for a new Visa Concierge account via:
▸ Visa Concierge website
▸ Visa Concierge third-party chat channels*
*In selected markets
Doesn't this already exist? What's new?
Yes, Visa Concierge already exists. However, we've upgraded the platform to enable a better customer experience. We've introduced the third-party chat channels and a series of functionalities to support you in navigating and making the most of the new normal.
The upgraded Visa Concierge is:
- Built with domestic use in mind
- Enabled for third-party chat channels on WhatsApp, LINE and KakaoTalk in selected markets
- Supported in multiple languages
- Inclusive of a new self-booking function for:
▹ Restaurants and staycations
▹ Tickets for local attractions
▹ Domestic and international flights
▹ Limousines, with exclusive Visa discounts off retail rates
- Robust support for COVID-19 related information such as travel advisories and testing arrangement
Where can I sign up for a Visa Concierge account?
- Visa Concierge website
- Local toll-free hotlines
- Third-party chat channel
▹ WhatsApp (for Australia, Hong Kong, India, Malaysia, Singapore)
▹ LINE (for Japan, Taiwan)
▹ KakaoTalk (for South Korea)
Why am I asked for my full card details upon signing up to Visa Concierge? Is it safe?
You are required to provide full card details to ensure we provide the right benefits and services to you and for processing of Visa Concierge related transactions. Yes, your card details are safe and securely encrypted with Visa.
In which countries/regions is Visa Concierge available?
| Australia | Bangladesh | Brunei | China |
|---|---|---|---|
| Cambodia | Hong Kong | India | Indonesia |
| Japan | Macau | Malaysia | Mongolia |
| Myanmar | New Zealand | Papua New Guinea | Philippines |
| Singapore | South Korea | Sri Lanka | Taiwan |
| Thailand | Vietnam |
Dine
Asia's Best Restaurants
Enjoy complimentary privileges at Les Amis restaurant. Discover dining privileges at selected restaurants from Asia's 50 Best, and other Michelin-starred and celebrity chef restaurants via our Official Concierge Aspire Lifestyles.
Play
ClassPass
ClassPass lets you try thousands of popular workouts from harder-than-life bootcamps to slow flow yoga.
Receive 10% additional credits and a complimentary two-week trial.
Stay
The Ritz-Carlton
Featuring spacious accommodations and award-winning cuisine, the luxury hotel helps create experiences so exceptional that long after a guest stay, the experience stays with them.
Book with us and enjoy privileges at selected hotels:
- Complimentary daily breakfast for two
- Hotel credit per stay of up to USD100 once per stay
- Early check-in/check-out*
- Complimentary upgrade*
- Welcome amenity
- Complimentary WIFI daily
*subject to availability
All offers are not to be used in conjunction with any other offers and are subject to T&Cs on respective merchants’ website.
We look forward to being by your side in this exciting new journey – and making your world that little bit more extraordinary, everyday.
Sincerely,
Visa Concierge team
Discover, reserve and book the offers you want, when you want.
Stay informed on the status of your bookings, itineraries and service requests.
24/7 assistance for your bookings and emergency needs.