Frequently Asked Questions | Visa

Frequently Asked Questions

Find answers to questions about your Visa Credit or Visa Debit

How do I apply for a Visa Card?

Visa does not issue Visa cards, financial institutions do. Review our list of card issuers.

I lost my card, what do I do?

If you've lost your card, call our Global Customer Assistance Center using one of our toll-free numbers.

Where can I see my Visa Card statement?

Visa does not retain any details of financial transactions that you may have undertaken using your Visa payment card — these are kept and managed by your Visa credit or debit card issuer.

To access your account information, please contact your Visa card issuer. You'll find their address and/or telephone number on:

• Your Visa Card statement
• The telephone number may also appear on the back of the card itself
• You can also locate your card issuer and click through to their Web site for more information.

What can I do about unauthorized charges on my card?

Your card issuer can help you resolve issues regarding unauthorized transactions.

You'll find their address and/or telephone number on: