Reporting Stolen and Lost Credit Cards | Visa
Report a lost or stolen card
We’re here to help. Visa works with your financial institution to cancel your lost card and get you a replacement card or emergency cash – anywhere in the world where Visa cards are accepted.
Step 1: Report your card lost
Pick your preferred communication method and we’ll work with your financial institution to cancel your lost card.
Submit online
Enter your information online and submit your request.
Chat with us
Chat with one of our Customer Care Professionals for help through every step of the process.
Start Chat
Call us
Call our Customer Care Professionals wherever you are in the world. Call 1-800-847-2911 (from the U.S.).
Step 2: Get access to your money
Visa works with your financial institution to ensure you have access to your money – whether you need emergency cash, a digital replacement card or a new physical card – we have options to meet your needs.
Get cash
Emergency cash is typically available for pickup at a nearby location within hours* following financial institution approval.
Get a digital card
Some financial institutions offer a digital replacement card that can be used with Apple Pay® or Google Pay™. Digital replacement cards are provided within hours* of receiving approval from your financial institution.
Get a temporary physical card
Replacement cards are typically delivered within three to five days* after you submit your request.
*Delivery timeframes vary based on financial institution response time, your location and local holidays.
FAQ
I no longer have my Visa card, how can I report it lost or stolen?
Visa’s Customer Care Professionals will be able to assist you in filing a lost or stolen card report. Contact us via your preferred, supported Visa communication method for help.
How do I report fraudulent charges?
Visa’s Customer Care Professionals will be able to assist you in reporting fraud to your financial institution. Contact us via your preferred, supported Visa communication method for help.
How do I cancel a lost or stolen debit card?
Contact Visa's Customer Care or your financial institution. If you need help locating a number for your financial institution so you can cancel your card, chat with us or call us via your country/region’s global toll-free number from the drop-down menu at the top of this page.
Am I liable for unauthorized purchases made on my lost or stolen Visa card?
Visa's Zero Liability Policy* is our guarantee that you won't be held responsible for unauthorized charges made with your account or account information. You're protected if your Visa credit or debit card is lost, stolen or fraudulently used — online or offline.
* Visa’s Zero Liability Policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa. Cardholders must use care in protecting their card and notify their issuing financial institution immediately of any unauthorized use. Contact your financial institution for more detail.
How do I get emergency cash?
If you're waiting for a replacement card, experiencing card acceptance difficulties or simply need cash, Visa can arrange for cash pickup at a location near you. Contact us via your preferred, supported Visa communication method for help.
How do I replace my credit card?
If your Visa credit or debit card is lost, stolen, damaged, or compromised, we’ll work with your financial institution to approve and expedite the delivery of an emergency card to you. Contact us via your preferred, supported Visa communication method for help.
I get assistance to reach my financial institution?
Visa's 24/7 cardholder inquiry services can connect you to your financial institution for account-specific questions or provide general information about Visa. We can also connect you with benefit service providers if you have questions about your card’s benefits. Contact us via your preferred, supported Visa communication method for help.