Prevent chargebacks

Disputes can be costly and complex. Thankfully, automation and data transparency can help you minimize them, prevent chargebacks and improve the customer experience.

How to boost revenue and reduce chargebacks

Simplify your fraud and risk management with our solutions. Take control of disputes, cut costs and keep more of your hard-earned revenue.

Reduce chargeback costs

Use real-time data to ensure transaction pre-disputes don't escalate to chargebacks.

Combat friendly fraud

Recognize legitimate spending and deflect friendly fraud using historical customer insights and data.

Automate the dispute process

Manage dispute transactions more efficiently using our tools that take care of the heavy lifting and reduce manual tasks.

Prevent chargebacks and resolve disputes faster with Visa

Disputes can hurt your revenue and damage the customer experience. Our solutions help protect both sides of the equation so you can easily manage and resolve disputes while uncovering hard-to-spot fraud — ensuring better transactions for all.

Your challenge

Disputes can lead to lost revenue from chargebacks and higher costs to resolve cases. Plus, they can hurt customer relationships and damage your brand’s reputation, affecting your long-term success.

Our solution

Tackle disputes and prevent chargebacks quickly and easily. Use Order Insight® to clarify billing confusion, spot friendly fraud right away and connect with our global network of issuers. You'll be able to boost brand loyalty by ensuring safe, seamless customer experiences.

Elevate customer experience with Order Insight

Minimize disputes and prevent friendly fraud by offering detailed transaction information to combat chargebacks.

Enterprise x Visa

Keep costs low and your reputation high. Explore all the ways we’re helping businesses ensure simple, streamlined and secure digital commerce.

Let's talk payments

Our experts are on hand to help you tackle disputes and answer your questions. Take control of your costs and customer experience by talking with our team today.

Your challenge

The impact of chargebacks can be devastating for businesses. Disputes can be costly and complicated, and many small and medium businesses lack the know-how and resources to handle them.

Our solution

Prevent chargebacks with Visa. Order Insight® allows merchants to prove that disputed charges are valid — helping them keep the money they earned. This solution provides the right data to issuers to legitimize a purchase — preventing disputes and giving small businesses a fair chance in the process.

Elevate customer experience with Order Insight

Minimize disputes and prevent friendly fraud by offering detailed transaction information to combat chargebacks.

Small and medium businesses x Visa

Disputes can hit small and medium businesses hard, but we’re helping them respond with strength. Discover how we’re creating a level playing field for business owners.

Let's talk payments

Transparent transactions mean better experiences with fewer disputes. Talk to one of our experts today to get set up with Order Insight.

Your challenge

Managing disputes takes a lot of resources, which can drive up costs. You need to carefully evaluate claims to distinguish real disputes from friendly fraud and that can be tricky. If disputes aren't handled well, it can frustrate customers and hurt loyalty.

Our solution

Prevent chargebacks with access to rich transaction data. This allows you to manage disputes more efficiently, reducing case volume and resolution time. Order Insight® makes it easy for issuers to talk with cardholders about purchase details, helping confirm valid transactions and reduce future disputes.

Elevate customer experience with Order Insight

Minimize disputes and prevent friendly fraud by offering detailed transaction information to combat chargebacks.

Financial service providers x Visa

Dispel disputes with transparency. See how our innovative solutions can help you deliver friction-free customer experiences.

Let's talk payments

Keep dispute transactions to a minimum. Speak to our experts today to learn more about chargeback prevention.

Preventing disputes by the numbers

We have the tools to reduce disputes, prevent chargebacks and streamline resolution – and customers all over the world are making the most of them. See how they’re modernizing dispute management with Visa.

63 % of merchants experience increased first party misuse — but with data transparency and proactive intervention, you can minimize chargebacks.¹

$ 65 M in pre-disputes deflected. Visa helps prevent escalation — saving you money, time and resources.²

100 % global Visa issuer coverage for Order Insight. In other words, faster dispute resolution for cardholders worldwide.³

Ready to transform your payment strategy and offering?

Let’s connect and discuss the right solutions for you.

1. Merchant Risk Council. (2024). Fraud and Payments Report (B2Bi). https://merchantriskcouncil.org/learning/mrc-exclusive-reports/global-payments-and-fraud-report
2. Verifi Inc. (2024). Global Payments and Fraud Report. https://www.verifi.com/resources/2024-fraud-and-payments-report/
3. Verifi Inc. (2023). Global Payments and Fraud Report. https://www.verifi.com/resources/2023-fraud-and-payments-report/