Chargeback representment

Win back lost revenue with our chargeback solutions and expert support. Quickly find and organize your best evidence for representment, giving you the advantage in disputes.

How to enhance your chargeback representment

Here are a few key reasons to consider our chargeback representment solutions to safeguard your business’s revenue and reputation.

Scale with confidence

You can count on us for expert support as your business grows so you're not weighed down.

Rely on a specialist

Get fast and accurate advice from our dispute experts who use their in-depth knowledge of the process to deliver an efficient response package.

Integrate flexibly

Benefit from Verifi’s support for multiple integrations with simple and speedy onboarding so you can collect the compelling evidence you need.

Gather evidence, navigate the process and win back lost revenue

When disputes arise, Visa has you covered. Our solutions and support can set you up for success and free up resources.

Your challenge

Disputes are a disruptive but inevitable part of doing business. When customers dispute transactions, you need to consider the impact on different areas of your business, as chargebacks tend to be expensive, complicated and labor-intensive. You need to fight your case with the strongest evidence — but being able to identify, locate and gather the right data for representment can eat up time and resources.

Our solution

Visa has deep knowledge and expertise when it comes to representing disputes. Our aim is to minimize disruption and give you the tools to fight your case effectively. Our Dispute Representment for merchants ensures you’ve got the data you need to fight any chargeback disputes with confidence. By helping you gather your best possible evidence, we ensure the best chance of success.

Enterprise x Visa

We’re here to help with representment — and so much more. Start exploring all the ways Visa is empowering enterprises to work more efficiently.

Your challenge

Your business depends on its reputation. But maintaining it can be a struggle when faced with the costs and labor involved in representing transaction disputes. Chargebacks are an inevitable part of doing business, but lost revenue can have a big impact — and representment can get complicated. Businesses often don't have the knowledge and resources to present a compelling case when going it alone.

Our solution

When you use Dispute Representment, you can outsource your chargeback representation to our team of experts. Not only will you use up less time and resources, but you’ll also be working with specialists who know what to look for and won’t skip vital steps. By using our tools to gather the best possible evidence, you can fight your case more confidently knowing you stand a much better chance of success.

Representing transaction disputes by the numbers

See how we’re helping businesses like yours represent disputes efficiently and effectively — controlling costs and protecting reputations.

$ 30 M disputes recovered.¹

$30M disputes recovered.¹

$ 74 average cost to resolve first-party misuse dispute.²

$74 average cost to resolve first-party misuse dispute.²

Ready to transform your payment strategy and offering?

1. Verifi Inc. (2023). Global Payments and Fraud Report. https://www.verifi.com/resources/2023-fraud-and-payments-report
2. Merchant Risk Council. (2024). Fraud and Payments Report (B2Bi). https://merchantriskcouncil.org/learning/mrc-exclusive-reports/global-payments-and-fraud-report