Chargeback management service | Acceptance Solutions | Visa
Resolve disputes with chargeback management service
Reduce unnecessary disputes, manage payment risk and avoid additional costs by resolving pre-disputes before they escalate to chargebacks.
How to resolve transaction disputes and prioritize chargeback mitigation with ease
Discover how Visa makes resolution easier — so when customers dispute transactions, you can streamline your efforts and focus on growing your business.
Reduce chargebacks
Focus on chargeback mitigation and limit escalation into disputes by resolving fraud and non-fraud at the pre-dispute stage.
Reduce payment risk
Improve customer experience while reducing your risk by resolving chargebacks faster and taking the lead with your dispute ratios.
Automate the process
Let our automation do the heavy lifting so you can focus your efforts elsewhere. Visa helps you reduce resolution timeframes and work more efficiently.
Control costs, complexity and changes arising from disputes
Find out more about how Visa makes resolving disputes simpler and less labor-intensive — so you can stay focused on running your business.
Your challenge
Payment disputes can take up huge amounts of your business's time and burden your finances. This is especially true when you face changes like having to train staff and adapt to new processes. What’s more, when things don’t go well, a poor experience can damage customer loyalty.
Our solution
Our streamlined suite of solutions can help you take control and resolve disputes. Right away, Resolve uses a robust decision engine to make real-time decisions for your business and can also solve pre-dispute cases within 72 hours by seller-initiated refund. What’s more, Visa has capabilities to resolve non-Visa card network disputes too. By reducing chargebacks and creating a more seamless experience, you’re on track for controlling costs and retaining future customers.
Take control of your dispute process with Resolve
Resolve chargebacks with our unified solution that combines automated decisioning, manual refunds and real-time notifications for all Visa and non-Visa pre-disputes.
Enterprise x Visa
Resolving disputes is just the start. Explore all the ways we're helping enterprises reduce the resources they spend on disputes and boost their efficiency.
Explore our resources for enterprises
Let's talk payments
Our experts are on hand to answer all your dispute resolution questions. Reach out to our team today and see how Visa can help your business.
Your challenge
Disputes can be a burden, but they're an inescapable part of doing business. You want to create the best possible customer experience, but when issues arise, it's crucial to prevent them from escalating. There are cost implications to consider. Then there's the time and effort required for staff training — and all of this happens against a backdrop of limited knowledge and resources.
Our solution
Visa can help take the load off resolving disputes, so you can focus on what’s important. Manage disputes efficiently with Resolve, which makes real-time decisions based on pre-set rules and can help you resolve disputes from other major card networks within 72 hours. All this helps support your business so you can take control and deliver an experience that customers will want to return to.
Take control of your dispute process with Resolve
Small and medium businesses x Visa
See all the ways our experts are helping businesses like yours implement innovative solutions that can save you time and money.
Explore our resources for small and medium businesses
Let's talk payments
If you want to resolve payment disputes more efficiently, our experts can share their knowledge and answer any questions you have.
Your challenge
Handling customer disputes isn’t easy and the last thing you need is the added stress they can bring. Whether it’s increased calls, payment risks or operational inefficiencies, you just want to get things resolved quickly so your business can stay focused on what matters most.
Our solution
Fortunately, our modern solutions put you in control of resolving disputes. You can maintain efficiency without adding to your workload. Acquirers can use Resolve to resolve disputes on behalf of merchants. Meanwhile, issuers may use Visa Resolve Online (VROL) to submit disputes to the Visa Network. If the issuer is signed up for Resolve, then disputes within VROL can be resolved in real time.
Take control of your dispute process with Resolve
Optimize your dispute lifecycle with Visa Resolve Online (VROL)
Streamline dispute handling with an end‑to‑end platform that helps issuers, processors and acquirers deflect unnecessary disputes and resolve valid ones more efficiently.
Learn about Visa Resolve Online
Financial service providers x Visa
Find out how Visa is helping companies like yours improve efficiencies at every step — lightening the load when it comes to payments.
Explore our resources for financial service providers
Let's talk payments
Need to ask the experts? Our team is here to answer your questions and find the best way to resolve disputes for both you and your customers.
Resolving transaction disputes by the numbers
See how we’re helping businesses resolve disputes efficiently and effectively — reducing your risks and controlling costs.
$ 695 M pre-disputes resolved.¹
$695M
13.3 M card-network agnostic pre-disputes resolved.¹
13.3M
97 % global Visa issuer RDR coverage.¹
97%
Ready to transform your payment strategy and offering?
Let’s connect and discuss the right solutions for you.
¹Internal Verifi Reporting, October 2024