# Frequently Asked Questions

## Frequently Asked Questions

**What is Visa Destinations?**

**Who can participate?**

**Do I need to create an account?**

**How do I check if I’m eligible for an offer?**

**Is my card information stored?**

**Why am I not eligible for an offer?**

**Can I claim more than one offer?**

**How do I find my claimed offers?**

**How do I redeem an offer?**

**Do I need to use the same card I used to check eligibility?**

**Are offers available in other cities?**

**How often are offers updated?**

**How do I add a shortcut to Visa Destinations on my phone’s home screen?**

**I’m having trouble redeeming an offer. Who can I contact?**

**Where do I find my login link?**

**Why didn’t I receive my login email?**

**I need help or have technical trouble with the website. Who can I contact?**

**What is the response time for support?**

**How do I get these benefits if I don’t have the right Visa card?**

**Why isn’t the map loading?**

If you're still experiencing issues, tap the button below and a member of our team will be happy to assist you.

[Email Customer Support](mailto:help@smartmedialabs.io)