# Frequently Asked Questions

## What is Visa Destinations?

## Who can participate?

## Do I need to create an account?

## How do I check if I’m eligible for an offer?

## Is my card information stored?

## Why am I not eligible for an offer?

## Can I claim more than one offer?

## How do I find my claimed offers?

## How do I redeem an offer?

## Do I need to use the same card I used to check eligibility?

## Are offers available in other cities?

## How often are offers updated?

## How do I add a shortcut to Visa Destinations on my phone’s home screen?

## I’m having trouble redeeming an offer. Who can I contact?

## Where do I find my login link?

## Why didn’t I receive my login email?

## I need help or have technical trouble with the website. Who can I contact?

## What is the response time for support?

## How do I get these benefits if I don’t have the right Visa card?

## Why isn’t the map loading?