Passkey

What is Passkey?

Passkey (or Passwordless) authentication allows users to securely log into digital platforms without a password. Instead, they use a PIN, biometric data (like a fingerprint), or a physical security key to verify their identity. Passkey authentication is a more convenient and secure way to protect digital accounts.

Benefits of using Passkey:

• Improves security by eliminating risks from weak or stolen passwords
• Simplifies the login process
  • Passkey registration is part of the first-time login process.
  • If you skip registration during the first-time login, you can still register later through “My Account.”

Federated single sign-on (SSO) users will not have the option to register and login with a Passkey.

Existing Visa Developer users

What to know

• Reduces the need to manage multiple passwords
  • You can register for a Passkey either through the Login Page or the “My Account” feature after logging in.
• Users with a Security Key (FIDO2-Certified Key) can register and login with a Passkey on Windows and Mac.

Tips before starting registration

Verify Your Operating System/Browser Compatibility

Make sure your device’s operating system and all related software are up to date with the following supported operating systems/browsers:

• Windows 10 and newer
• Microsoft Edge 109 or newer
• Chrome 109 or newer
• Mozilla Firefox 122+

Note: Safari is not supported at this time.

For Windows devices, ensure Windows Hello (PIN, fingerprint, and/or facial recognition) is enabled and configured.

For Mac devices, you can only authenticate with a Security Key that is FIDO2-Certified Key.

Verify Device Compatibility

Verify the compatibility of your device with Passkey. Some devices may have settings that need to be enabled for Passkey to work. Reach out to your organization’s IT administrator for assistance.

To check if your operating system and browser’s web authentication methods are compatible with Passkey, click on this link: Compatibility Check

By following the steps above, you can ensure a smooth and hassle-free Passkey registration and login experience. If you receive the “Passkey not enabled” screen, please see tips on troubleshooting.

Existing Platform Users Registering a Passkey

To register a Passkey, navigate to the Login Page. You can register by clicking the “Register a passkey” link.

• During the registration process, you will be able to Register a Passkey on your Local Workstation or Another Device (Security Key). Windows user will have the option to register either their Local Workstation or Another Device (Security Key). Mac users will only have the option to register Another Device (Security Key).
• Follow the on-screen instructions to continue with the Passkey registration process.

New Users Registering a Passkey

During the creation of your new account, upon first-ever login, you will be prompted to initiate the Passkey registration process. Follow the on-screen instructions to continue with the Passkey registration process.

• During the registration process, you will be able to Register a Passkey on your Local Workstation or Another Device (Security Key). Windows user will have the option to register either their Local Workstation or Another Device (Security Key). Mac users will only have the option to register Another Device (Security Key).
• Alternatively, you can register a Passkey on your local workstation or another device (Security Key) through the “My Account” feature within the portal at any time.

For more detailed information about Passkey, please refer to the Learn About Passkey User Guide found in the Visa Developer support page within the portal or visit Visa Developer Support.

Tips during registration process

“Unable to Proceed with Login” screen

You may see this screen during the Passkey registration or login process. Common reasons and tips to resolve these issues include:

Tips

• If you haven’t registered a Passkey yet, you may see the "Unable to Proceed with Login" screen. Follow the instructions to register your Passkey and click the "Proceed to Register" button to log in with your username and password and then register.
• Multiple failed logins could lead to account disablement. To re-enable your account, wait 30 minutes before you try again or call Access Support for assistance. You may also use the "Forgot Password?" feature on the Visa Developer Log In page.
• Double-check your credentials to make sure there are no typos, or use the "Forgot Username?" feature on the Visa Developer Log In page to retrieve a forgotten username.

“Passkey not enabled” screen

You may see the “Passkey not enabled” screen if your local machine has not been set up for Passkey registration. Here are the recommended steps to avoid encountering the “Passkey not enabled” screen during registration: