Manage Disputes

Prevent disputes with Order Insight®

Minimize disputes and prevent friendly fraud by offering detailed transaction information to customers. Order Insight helps customers recognize confusing transactions by connecting merchants and issuers, identifies and blocks first-party misuse, and improves the cardholder experience so merchants can focus on growing their business.

Order Insight helps you protect your business, prevent friendly fraud and reduce financial losses while keeping your customers informed and protected

Transparent transaction information helps avoid billing confusion, validates sales and stops disputes before they start. With Order Insight, both issuers and customers can quickly access purchase details, making it easier to resolve issues and reduce friendly fraud.

Share rich transaction data

Give issuers the details they need — like itemized orders and purchase details — to avoid confusion.

Deflect disputes early

Reduce friendly fraud by helping customers recognize their purchases.

Reduce revenue loss

Cut dispute costs, avoid unnecessary chargeback fees and retain revenue through deflection.

Share transaction information directly with cardholders through their banking app

Let customers access digital receipts via their banking app to reduce cardholder confusion, extend brand experiences beyond the sale and identify fraudulent transactions early.

Leverage enhanced merchant and purchase details to extend customer service beyond the purchase

Order Insight gives issuer call center agents access to transaction details through back-end banking platforms to guide cardholders through unrecognized transactions.

Identify and block first-party misuse by linking historical and related transactions

Protect your business by delivering specific transaction data to issuers and validating legitimate purchases to help block friendly fraud.

See how Order Insight can prevent first party misuse and financial losses

Order Insight can help quickly identify and prevent first-party misuse. Global merchants using Order Insight have seen increased deflection and have maintained revenue that would have otherwise been lost to chargebacks.

• 45% Merchants have successfully deflected an average of 40–45% of confirmed first-party misuse disputes, and certain subscription merchants achieved as high as 90%.¹

• $60M Merchants have successfully deflected confirmed first-party disputes in excess of $60M.¹

Case Study

Helping Tenerity expand customer service beyond the purchase
Tenerity helps businesses build loyalty through personalized marketing. See how Order Insight boosted their customer service with support across mobile apps, call centers and more.

Case Study

Helping JustAnswer deliver smarter support at scale
JustAnswer is the largest online marketplace for verified professionals. See how Order Insight helps them prevent disputes — reducing costs and improving customer satisfaction.

See how Order Insight offers a better customer experience

Enhance your post-purchase experience with detailed transaction data that can help customers recognize purchases, reducing chargebacks and blocking friendly fraud.

Step 1: Cardholder has an unrecognized transaction

When one of your customers doesn’t recognize a transaction, they often call their bank to validate the purchase.

Step 2: Issuer receives enhanced transaction data

Order Insight provides the customer’s bank with enhanced merchant, transaction and order details securely via our data centers.

Step 3: Dispute is deflected

Customers can review enhanced details in their banking app to reduce confusion. And issuers can identify historical transactions to help deflect first-party misuse.