Manage pre-disputes with Resolve | Visa Acceptance Solutions

RESOLVE DISPUTES

Resolve disputes rapidly with rules-based decisioning technology

Manage chargebacks with Resolve, our solution that combines automated decisioning, manual refunds and real-time notifications for Visa and non-Visa pre-disputes. Merchants have control to customize decision criteria and resolution pathways with real-time dispute data.

Take control of your dispute process

Consumers often file disputes directly with their bank, resulting in revenue loss and operational strain for merchants. Resolving issues early with a credit helps merchants regain control and improve the customer experience.

Expedite dispute resolution

Speed up chargeback handling with rules-based decisioning — improving efficiency.

Minimize chargebacks

Reduce unnecessary chargebacks and cut operational costs to protect your revenue.

Reduce risk

Resolving fraud and non-fraud disputes early lowers financial and brand risk.

Reduce your operational drain with rules-based decisioning

Auto-decision Visa pre-dispute case outcomes with participating issuers using a robust decision engine, customizable by merchants for real-time resolution.

Delivering a global solution with coverage for multiple card brands

Our solution helps merchants manage pre-disputes from major card brands, expediting resolution and improving the customer experience.

Optimize profitability by customizing resolution to your business needs

Reduce over-refunding, decrease false positives and increase profitability with our configurable decision engine for better control over dispute outcomes.

Delivering real results for merchants globally with Resolve

16.7M pre-disputes processed in 2024¹

$889M in pre-disputes processed in 2024¹

CASE STUDY: JustAnswer stops disputes sooner and serves customers better with Visa

See how we helped JustAnswer, the largest online marketplace for verified professionals, prevent disputes before they start — reducing costs and improving customer satisfaction.

Read JustAnswer’s case study

Visa handles the complexity of dispute resolution so merchants can grow their business

Expedite the resolution process for faster growth, with peace of mind that disputes are handled by the experts.

Step 1: Cardholder initiates pre-dispute

When a cardholder calls their issuer to file a chargeback, participating issuers create a pre-dispute case.

Step 2: Rules based decisioning

Pre-dispute cases are resolved based on merchant defined rules.

Step 3: Cardholder refund initiated

If a case is resolved, the cardholder receives a refund. Refunds can be merchant-initiated or automatically triggered on decisioning.

Ready to transform your payment strategy and offering?

Let’s connect and discuss the right solutions for you.

¹Verifi Internal Reporting, November 2024 (timeframe 10/23 – 9/24)