Visa Global Customer Assistance Service
How can we help you?
Select one or more options to get started with your request.
- Get a temporary replacement card
Get a replacement by mail and a digital card for Apple Pay or Google Pay. - Pick up emergency cash
Request up to USD 5000 for pickup at a nearby location. - Cancel my card
Report your card lost or stolen and cancel a card.
Some emergency services are not supported in all countries at this time.
Card service restrictions
Due to restrictions, card services are limited in some countries. As of 9/1/2025 the following restrictions are applicable.
| Country | Services not supported |
|---|---|
| Angola | Emergency cash |
| Armenia | Emergency cash |
| Bangladesh | Emergency cash |
| Belarus | Replacement card, Emergency cash |
| China | Emergency cash |
| Cuba | Replacement card, Emergency cash |
| India | Emergency cash |
| Iran, Islamic Republic of | Replacement card, Emergency cash |
| Korea, North | Replacement card, Emergency cash |
| Korea, Rep. (South) | Emergency cash |
| Macedonia | Emergency cash |
| Montenegro | Emergency cash |
| Namibia | Emergency cash |
| New Caledonia | Emergency cash |
| Russian Federation | Replacement card, Emergency cash |
| Somalia | Emergency cash |
| Syrian Arab Republic | Replacement card, Emergency cash |
| Turkmenistan | Replacement card |
| Ukraine | Replacement card |
| Uzbekistan | Emergency cash |
| Venezuela, Bolivarian Republic of | Emergency cash |
For further help visit Visa's Contact us page and call the Customer Support number for the country where your card was issued.