## How can we help you?

Select one or more options to get started with your request.

- Get a temporary replacement card  
  Get a replacement by mail and a digital card for Apple Pay or Google Pay.
- Pick up emergency cash  
  Request up to USD 5000 for pickup at a nearby location.
- Cancel my card  
  Report your card lost or stolen and cancel a card.

Some emergency services are not supported in all countries at this time.

## Card service restrictions

Due to restrictions, card services are limited in some countries. As of 9/1/2025 the following restrictions are applicable.

| Country                             | Services not supported          |
|-------------------------------------|---------------------------------|
| Angola                              | Emergency cash                  |
| Armenia                             | Emergency cash                  |
| Bangladesh                          | Emergency cash                  |
| Belarus                             | Replacement card, Emergency cash|
| China                               | Emergency cash                  |
| Cuba                                | Replacement card, Emergency cash|
| India                               | Emergency cash                  |
| Iran, Islamic Republic of          | Replacement card, Emergency cash|
| Korea, North                        | Replacement card, Emergency cash|
| Korea, Rep. (South)                | Emergency cash                  |
| Macedonia                           | Emergency cash                  |
| Montenegro                          | Emergency cash                  |
| Namibia                             | Emergency cash                  |
| New Caledonia                       | Emergency cash                  |
| Russian Federation                  | Replacement card, Emergency cash|
| Somalia                             | Emergency cash                  |
| Syrian Arab Republic                | Replacement card, Emergency cash|
| Turkmenistan                        | Replacement card                |
| Ukraine                             | Replacement card                |
| Uzbekistan                          | Emergency cash                  |
| Venezuela, Bolivarian Republic of   | Emergency cash                  |

For further help visit Visa's [Contact us](https://usa.visa.com/support/consumer/lost-stolen-card.html) page and call the Customer Support number for the country where your card was issued.