Visa Rules | Visa
Report a Purchase Issue
Use this online form to report any issues experienced while using your Visa card. To report issues like merchant disputes or unauthorized charges, please contact your card issuer at the number on the back of your card.
The information you enter will not be used for any purposes other than problem investigation.
Your Information
required
First name *
Last name *
Email address *
First eight digits of your card number *
Merchant Information
required
Merchant name *
Merchant street
Merchant city *
Merchant state *
Merchant country/territory *
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bes Islands
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Bouvet Island
Brazil
British Virgin Islands
Brunei Darussalam
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Canary Islands
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China Mainland
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo
Cook Islands
Costa Rica
Cote D'ivoire
Croatia
Cuba
Cyprus
Czech Republic
Democratic Republic Congo
Denmark
Djibouti
Dominica
East Timor
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Eswatini
Ethiopia
Falkland Islands-Malvinas
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guinea
Guinea-Bissau
Guyana
Haiti
Heard and McDonald Island
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iraq
Islamic Republic of Iran
Israel
Italy
Jamaica
Japan
Jordan
Kazakhstan
Kenya
Kiribati
Kosovo
Kuwait
Kyrgyzstan
Laos People's Democratic Republic
Latvia
Lebanon
Lesotho
Liberia
Libyan Arab Jamahiriya
Liechtenstein
Lithuania
Luxembourg
Macao
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova, Republic of
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Netherlands
Nevis
New Zealand
Norway
Panama
Paraguay
Perú
Philippines
Poland
Portugal
Puerto Rico
Romania
Russia
Saba (Netherlands Antilles)
Saint Eustatius (Netherlands Antilles)
Saint Kitts
Saint Lucia
Saint Maarten (Netherlands Antilles)
San Marino
Saudi Arabia
Senegal
Singapore
Slovakia
South Africa
South Korea
Spain
Sweden
Switzerland
Taiwan
Thailand
Trinidad and Tobago
Turkey
Turks and Caicos
U.S. Virgin Islands
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Venezuela
Vietnam
Yemen
Zambia
Zimbabwe
Merchant zip code
Merchant type *
Automated Teller Machine(ATM)
Entertainment
Gas/Petrol Station
Grocery
Hotel/Lodging
Other
Restaurant
Retail Store
Incident details
Did you complete a Visa transaction with the merchant?
Yes
No
Transaction date
Which of the following types of violations occurred?
Minimum/Maximum
A merchant must not establish a minimum or maximum transaction amount as a condition for honoring a card, except where outlined below.
In Europe, in countries within the European Economic Area, a merchant may establish a minimum or maximum transaction amount.
In the US or a US Territory, a merchant may impose a minimum up to USD 10 on a transaction conducted with a credit card issued in the US Region or a US Territory.
The merchant required a minimum purchase amount on a Visa transaction. Specify the minimum amount imposed in the “Additional Information” field at the bottom of this form.
The merchant required a maximum purchase amount on a Visa transaction. Specify the maximum amount imposed in the “Additional Information” field at the bottom of this form.
Surcharge
A surcharge was added to the list price of goods and services to complete a transaction with a Visa card. A surcharge is defined as any amount added to the advertised or normal price to a transaction by the merchant.
In Australia and New Zealand, some forms of surcharging are permitted. In the United States, merchants in some states may add a surcharge to certain credit card transactions. However, Visa has certain rules applicable to surcharging. Select from below, an option that best describes the issue you encountered. Please also elaborate on what specifically happened or did not happen in the “Additional Information” field at the bottom of this form. For example, were you informed of the surcharge at checkout, and were you given an option to cancel the transaction or switch the method of payment?
The merchant added a surcharge to the advertised price of goods/services for payment with my Visa card. (If you are in the U.S. and assessed a surcharge greater than 3% of your purchase, please include details in the “Additional Information” field at the bottom of this form.)
The surcharge amount was not referenced separately on the Transaction Receipt, after the subtotal (allowing for any discounts) and before the final transaction amount.
The merchant added a surcharge to my purchase for using my Visa Credit card without disclosing the surcharge at the store entry, point of sale or without providing the final surcharge amount on the receipt.
Card Not Accepted
The merchant displayed an improper Visa acceptance mark, did not display Visa signage or displayed Visa signage but refused to accept my Visa card. Provide details of the incident in the “Additional Information” field at the bottom of this form.
Supplemental ID Required
I was required by the Merchant to provide additional proof of identification to complete the Transaction.
Other
When selecting this option, it is very important that you provide details of the incident in the comment box below. Otherwise, Visa will not have any information to investigate.
Please describe what happened in detail.
To report any other issues encountered during a card transaction such as a dispute with a merchant, please contact the financial institution that issued your card by calling the number provided on the back of your card.
Please provide any additional information about what happened when you tried to pay with your Visa card.