# Visa DPS Contact Center Benefit from reliable, 24/7 live support that scales with your business. [Contact the team](https://globalclient.visa.com/dps?_gl=1*1hgrkfx*_gcl_au*NTc3NDc0NDk1LjE3NTI2NjE3ODA.*) ## Seamless support, powered by experts. Your contact center isn’t just a help desk – it’s the frontline of your brand. With Visa DPS, your cardholders get 24/7, always-on support from real people, expertly trained in everything from fraud and disputes to lost cards and everyday queries. 80 % of calls answered within 20 seconds¹ 80% of calls answered within 20 seconds¹ 4 % abandonment rate¹ 4% abandonment rate¹ ## A contact center that works the way you do Our solution is designed to flex, whether you want full on-behalf-of support or prefer to stay hands-on, we adapt to you. We integrate directly into your experience, with dedicated toll-free numbers, tailored scripts and seamless workflows. ### An on-behalf service We answer as you, using your voice, tone, and brand - starting with your own dedicated toll-free number. ### Unique cardholder insight Our systems track when and how cardholders take actions on their accounts, helping you make smarter decisions. ### Fraud reports and trends We proactively identify patterns and surface insights to help mitigate risks and reduce exposure. ### Performance at scale With sites in Miami, Austin, Laredo, Atlanta and the Philippines, we operate seamlessly at scale. ## A quality service you can trust ### Client call calibrations Join regular reviews to ensure quality, alignment, and continuous improvement. ### Tightly managed escalations Our modern interface resolves issues smoothly with improved visibility. ### Quality monitoring Every touchpoint is evaluated for service, compliance, and consistency. ## Value delivered to you everyday Visa DPS Contact Center services do more than just pick up the phone. We strengthen loyalty, safeguard your brand, and keep your operations running at full tilt, even when the pressure’s on. Here’s what we bring to you: - 09/22/2025 ### Lighter operational load, smarter resource use From nights and weekends to holidays and workdays, our team is your team – always there, no downtime, no disruption. - 09/22/2025 ### Frictionless daily operations Cloud-based tools and built-in compliance help you streamline daily tasks and deliver a consistently excellent customer experience. - 09/22/2025 ### Exceptional cardholder care, every time Empathetic, multilingual, and highly trained – our agents create a positive experience that builds trust and loyalty. - 09/22/2025 ### Faster resolutions with fewer touchpoints One call can solve it all. Our agents are trained to handle disputes, lost cards, and more with minimal back-and-forth. - 09/22/2025 ### Get improved brand perception Resolving issues quickly with great experience can help you exceed expectations, strengthening your brand’s reputation and cardholder loyalty. ## Visa DPS. Powering your payments. Let’s help you reduce churn, boost satisfaction, and build loyalty, one conversation at a time. [Contact the team](https://globalclient.visa.com/dps?_gl=1*1hgrkfx*_gcl_au*NTc3NDc0NDk1LjE3NTI2NjE3ODA.*) 1. Genesys Engage Platform