Visa Post-Purchase Solutions

A comprehensive approach to reducing fraud in today’s digital age.

Responding to a growing challenge

As digital commerce has become more ubiquitous and seamless, both friendly fraud and first-party misuse have rapidly increased—causing significant financial impact.

• 24% of surveyed cardholders report filing a dispute (in the past 12 months)¹

• 18% of fraudulent disputes are friendly fraud, according to surveyed merchants²

• 70% of disputes are determined to actually be fraudulent (2022)³

¹Auriemma Research, The Payments Report - Short-Term vs. Long-Term BNPL, Issuer-Provided Installment Plans, AI in Banking, P2P Taxes, Card Fraud, and Rewards Debit Cards, survey of US debit cardholders, February 2023

²Merchant Risk Council, 2023 Global Fraud and Payments Report. Survey of more than 1,000 merchants in North America, Europe, Asia-Pacific, and Latin America

³VisaNet Data – January through December 2022

Solutions that are timely and targeted

From near real-time purchase alerts to dispute case closure, Visa’s Post-Purchase Solutions help manage and mitigate disputes when and where they happen. And allow digital commerce to thrive for businesses and consumers alike.

A comprehensive approach, for the benefit of all

Through standardized data sharing, streamlined processes and greater automation, we empower the payment ecosystem.

Empower cardholders with greater transaction details and help ensure legitimate disputes are efficiently managed.

Deliver the tools your clients need to boost cardholder satisfaction.

Simplify fraud reduction for merchants with superior risk decisioning data and streamlined dispute management.

Retain sales by providing detailed purchase data, and create rules to quickly refund legitimate disputes.

News and resources

See all the ways Visa is enhancing dispute management and advancing digital commerce.

A data-driven approach to fraud

Read this PYMNTs article to learn how Visa is helping the payments ecosystem work better together to mitigate fraud.

How fraud is shifting and how to respond

Visa experts offer nine imperatives for risk teams dealing with increasing CNP fraud.