# Elevate your cardholder experience A digital-first approach for issuers to improve dispute management and resolution. [Get started with Visa Post-Purchase Solutions](https://globalclient.visa.com/postpurchasesolutions-issuers) * * * ## Disputes are on the rise, react the right way As more consumers shop online, they’re more likely to dispute unfamiliar purchases. Visa Post-Purchase Solutions help keep cardholders informed and satisfied—by stopping unnecessary disputes before they happen and speeding resolution when they do. 41 % of surveyed debit cardholders who disputed a purchase say they are less likely to use the card¹ 41% of surveyed debit cardholders who disputed a purchase say they are less likely to use the card¹ 70 % of surveyed cardholders who have disputed a charge assume unrecognized transactions are fraudulent¹ 70% of surveyed cardholders who have disputed a charge assume unrecognized transactions are fraudulent¹ 35 % of surveyed cardholders report mistaking a legitimate transaction as a fraudulent one¹ 35% of surveyed cardholders report mistaking a legitimate transaction as a fraudulent one¹ ¹Auriemma Research, The Payments Report - Short-Term vs. Long-Term BNPL, Issuer-Provided Installment Plans, AI in Banking, P2P Taxes, Card Fraud, and Rewards Debit Cards, survey of US debit cardholders, February 2023 * * * ## A full-scale approach, focused on results From verifying legitimate purchases to resolving fraudulent transactions, Visa Post-Purchase Solutions make it easy for your cardholders to get the results they need, right away. * * * ## Leverage Visa tools and expertise Optimize end-to-end dispute management with a global platform and Visa dispute experts. ### Visa Resolve Online The dispute processing platform for Visa transactions that helps the payments ecosystem more effectively manage and resolve disputes. - [Learn more about Visa Resolve Online](https://usa.visa.com/solutions/post-purchase-solutions/visa-resolve-online.html) ### Visa Dispute Optimization Service Visa dispute experts will evaluate and help you optimize processes from cardholder inquiry to dispute case closure and identify strategies to streamline and automate dispute management. - [Learn more about Visa Dispute Optimization Service](https://usa.visa.com/solutions/post-purchase-solutions/visa-dispute-optimization-service.html) * * * ## Stop unnecessary disputes before they start Keep cardholders up to date with real-time transaction data. ### Purchase Alerts and Transaction Controls Give cardholders greater control over their card usage with spending limits and alerts, so unexpected charges can be identified in near real-time. - [Visa Purchase Alerts](https://usa.visa.com/pay-with-visa/featured-technologies/purchase-alerts.html) - [Visa Transaction Controls](https://corporate.visa.com/en/products/visa-transaction-controls.html) ### Order Insight Digital and Call Center Prevent unnecessary disputes over unfamiliar charges by giving both your cardholders and call center agents access to detailed digital receipts to achieve one-call resolution. - [Order Insight Digital](https://www.verifi.com/solutions-issuers/enrich/) - [Order Insight Call Center](https://www.verifi.com/solutions-issuers/prevent-disputes/) * * * ## Rapidly resolve legitimate disputes Deliver a cardholder experience that maintains confidence. ### Visa Risk-based Auto Dispute Settle disputes faster by automating the dispute submission process—for both cardholders and call center staff. - [Learn more about Visa Risk-based Auto Dispute](https://usa.visa.com/content/dam/VCOM/regional/na/us/Solutions/pps/visa-risk-based-auto-dispute-one-pager.pdf) ### Visa Dispute Management Service Cost-effectively optimize dispute recovery rates by outsourcing to our on-behalf-of dispute experts. - [Learn more about Visa Dispute Management Service](https://usa.visa.com/content/dam/VCOM/regional/na/us/Solutions/pps/visa-dispute-management-service-one-pager.pdf) ## We’re here to help See how Visa Post-Purchase Solutions can help keep your cardholders happy, and your business humming. [Get started with Visa Post-Purchase Solutions](https://globalclient.visa.com/postpurchasesolutions-issuers)