Visa Dispute Optimization Service | Visa
Visa Dispute Optimization Service
Partnering to improve dispute management and enrich your customer experience.
Managing disputes can be costly and complex
As the payment ecosystem has grown, so have disputes. Making dispute management increasingly expensive, complicated, and labor-intensive. This is especially true in the ecommerce space, where a seamless buying experience may cause consumers to forget—and therefore dispute—the details of their transactions. The key is to create a comprehensive approach that minimizes disputes, protects against fraud, and eases the burden on existing resources.
47 % increase in disputes from 2019 to 2023¹
69 % of disputes are determined to actually be fraudulent²
- VisaNet data, United States, all card and dispute types, January 2019 through December 2023
- VisaNet data, Global, all card and dispute types, January 2023 through December 2023
Visa Dispute Optimization Service
Turn to our team for strategic guidance, benchmarks and recommendations to help you better handle disputes. Visa Dispute Subject Matter Experts (SME) begin with an in-depth review of your historical data. They then provide you with process improvement suggestions, protocols and best practices to help you optimize your cost management and win rates.
Peer benchmarking
Process improvements
Increased effectiveness
Subject matter expertise
Dispute workshops
Performance measurement
Connect with Visa experts
We have a range of service options to help clients optimize dispute management, with engagements that can range from one year to one day.
Consulting engagements
High-level and detailed dispute reviews, as well as arbitration optimization options —delivered as annual engagements with quarterly reporting.
Dedicated meeting time with a Visa Dispute SME
Experts answer your organization’s unique dispute questions.
Dispute workshop
Customized content delivered by a Visa Dispute SME to improve your team’s dispute skill sets.
Unlock the full potential of your arbitration cases
Leverage Visa's expertise to evaluate your past win/loss scenarios, analyze risks and opportunities, and extract valuable insights and best practices to improve your processes.
Serving the needs of the entire payment ecosystem
Visa Dispute Optimization Service provides a complete dispute management strategy so you and your clients can streamline operations and more quickly resolve customer disputes.
Issuers
- Optimize call center rep and dispute analyst interactions with cardholders
- Employ automated processes to streamline operations and reduce costs
- Identify opportunities to implement innovative cardholder self-service solutions
Issuer Service Providers
- Automate more of your dispute management service
- Leverage best practices to streamline processes and reduce costs
- Achieve consistently higher win rates*
Merchant Service Providers
- Bring greater efficiencies to dispute management
- Improve data sharing to more quickly address disputes with issuers
- Implement process improvements to better serve merchant clients
Merchants
- Optimize pre- and post-dispute protocols to minimize chargeback ratios, combat friendly fraud, and reduce costs
- Provide improved transaction transparency to consumers by sharing digital receipt data with issuers
- Streamline your consumers’ post-purchase experience
*Benefits are illustrative only and may vary depending on implementation details and business factors
Put Visa Dispute Optimization Service to work for you
Start streamlining your dispute management processes today.