# Visa Dispute Optimization Service Partnering to improve dispute management and enrich your customer experience. [Find out more](https://globalclient.visa.com/postpurchasesolutions-issuers) ## Managing disputes can be costly and complex As the payment ecosystem has grown, so have disputes. Making dispute management increasingly expensive, complicated, and labor-intensive. This is especially true in the ecommerce space, where a seamless buying experience may cause consumers to forget—and therefore dispute—the details of their transactions. The key is to create a comprehensive approach that minimizes disputes, protects against fraud, and eases the burden on existing resources. 47 % increase in disputes from 2019 to 2023¹ 69 % of disputes are determined to actually be fraudulent² 1. VisaNet data, United States, all card and dispute types, January 2019 through December 2023 2. VisaNet data, Global, all card and dispute types, January 2023 through December 2023 * * * ## Visa Dispute Optimization Service Turn to our team for strategic guidance, benchmarks and recommendations to help you better handle disputes. Visa Dispute Subject Matter Experts (SME) begin with an in-depth review of your historical data. They then provide you with process improvement suggestions, protocols and best practices to help you optimize your cost management and win rates. **Peer benchmarking** **Process improvements** **Increased effectiveness** **Subject matter expertise** **Dispute workshops** **Performance measurement** * * * ## Connect with Visa experts We have a range of service options to help clients optimize dispute management, with engagements that can range from one year to one day. ### Consulting engagements High-level and detailed dispute reviews, as well as arbitration optimization options —delivered as annual engagements with quarterly reporting. ### Dedicated meeting time with a Visa Dispute SME Experts answer your organization’s unique dispute questions. ### Dispute workshop Customized content delivered by a Visa Dispute SME to improve your team’s dispute skill sets. ### Unlock the full potential of your arbitration cases Leverage Visa's expertise to evaluate your past win/loss scenarios, analyze risks and opportunities, and extract valuable insights and best practices to improve your processes. * * * ## Serving the needs of the entire payment ecosystem Visa Dispute Optimization Service provides a complete dispute management strategy so you and your clients can streamline operations and more quickly resolve customer disputes. ### Issuers - Optimize call center rep and dispute analyst interactions with cardholders - Employ automated processes to streamline operations and reduce costs - Identify opportunities to implement innovative cardholder self-service solutions ### Issuer Service Providers - Automate more of your dispute management service - Leverage best practices to streamline processes and reduce costs - Achieve consistently higher win rates* ### Merchant Service Providers - Bring greater efficiencies to dispute management - Improve data sharing to more quickly address disputes with issuers - Implement process improvements to better serve merchant clients ### Merchants - Optimize pre- and post-dispute protocols to minimize chargeback ratios, combat friendly fraud, and reduce costs - Provide improved transaction transparency to consumers by sharing digital receipt data with issuers - Streamline your consumers’ post-purchase experience *Benefits are illustrative only and may vary depending on implementation details and business factors ## Put Visa Dispute Optimization Service to work for you Start streamlining your dispute management processes today. [Find out more](https://globalclient.visa.com/postpurchasesolutions-issuers)