Visa Consumer Support | Visa

Get support

Need help? Give us a call

For lost or stolen credit cards, please call us:

Countries and Contact Information

United States: 1-800-847-2911

*Callers in certain countries dialing these numbers, including the collect number from mobile or hotel phones might be charged fees. Visa will not be responsible for any fees incurred. If the country/region you are in is not listed, or if you experience difficulties using any of the toll-free numbers, please call collect at +1-303-967-1096. (Collect calls are placed using the local operator.)

FAQ

Credit cards

How do I log into my account to pay my bill, check my balance, etc.?

To log into your credit card account, please visit your issuer or bank website. The website and toll-free number might be located on the front or back of your Visa card. If you need any further support, please call Visa using the dropdown above.

How do I dispute a charge?

To dispute a charge, please contact your issuer or bank using the toll-free number located on the front or back of your Visa card. In many cases, your issuer or bank will require detailed information regarding the transaction before resolving the disputed charge.

Why was my card declined?

To review why your card was declined, please contact your issuer or bank using the toll-free number located on the front or back of your Visa card. Your card may be declined for various reasons. Your issuer or bank is best equipped to provide the specific decline reason and provide guidance on how to process the transaction.

What should I do if my Visa card was lost or stolen?

To report your Lost or Stolen Visa Card, please visit our Lost or Stolen card page. Our skilled support team can assist you at any time with reporting and blocking your Lost or Stolen card and look into providing you emergency services* if applicable.

How can I find an ATM?

To find an ATM, please use Visa’s ATM locator to get currency at over 2 million ATMs worldwide.

Security

I was contacted by someone claiming to be from Visa. Is this real or a scam?

If you receive a call or email asking for your information, do not provide it. You can report a phone scam that uses Visa’s name by contacting us. Visa doesn’t call or email cardholders and request personal information.

My identity has been stolen? What should I do?

Visit our Lost or Stolen card page—if the identity theft involves your Visa card–to learn how to cancel your card or get an emergency replacement card.

Travel

What do I need to know before I travel abroad?

You can find answers to common questions about traveling — like the availability of ATMs, emergency services and how to get help when you’re abroad can be found in Travel Support. If you have questions about whether or not you need to inform your issuer that you’re traveling and using your Visa card overseas, please refer to your card issuer’s site.

I’m traveling and my card was damaged.

If your card is lost, stolen, damaged or compromised, we will work with your financial institution to approve and expedite the delivery of an emergency card to you, usually within 1 to 3 days. For help, call us toll free (1-800-847-2911) or use one of our global toll-free-numbers from the dropdown menu above.

Verified by Visa / 3-D Secure

How can I register for 3-D Secure (formerly Verified by Visa)?

As a consumer, there’s nothing you need to register for 3-D Secure. Issuers (a financial institution, like a bank or a credit union) handle the authentication that 3-D Secure provides. Your online transactions are secured through Visa and our enhanced security makes purchasing more seamless—while still protecting you from fraud.

3-D Secure doesn’t work. What do I do now?

As a consumer, you shouldn’t encounter any issues with 3-D Secure. If you do, contact your issuer or bank for more information using the phone number on your card.

How does 3-D Secure work?

3-D Secure provides an additional layer of security for eCommerce transactions prior to authorization. It enables the exchange of data between the merchant, card issuer and, when necessary, the consumer, to validate that the transaction is being initiated by the rightful owner of the account. If you’re interested in learning more details about how this security technology combats fraud and provides better checkout experiences, visit 3-D Secure.

Gift cards

How can I check my Visa Gift card balance?

For directions on how to check your Visa gift card balance, please visit our Visa Gift card balance page.

How do I activate my Visa Gift card?

To learn about activating and using your Visa Gift card, please visit the Visa Gift card balance page.

Where do I go if I have more questions about Visa Gift cards?

To locate more helpful information on Visa Gift cards, please visit the FAQ area on the Visa Gift card balance page which covers everything from what to do if your Visa Gift card is lost or stolen to making returns using your gift card.

Merchants

I have concerns about a place where I used my Visa card. What should I do?

If you have concerns involving a merchant, you can take action immediately by filling out this form.

Is it legal for a merchant to charge a fee for using my Visa card?

Yes—if you’re using a Visa Credit card, a Visa Debit card or Visa Gift card. Additionally, the merchant must make it clear at the point of sale (whether in store or online) that there is a surcharge. For more information on merchant surcharges, visit Visa Rules.

Can a merchant set a maximum or minimum limit for using my Visa card?

In general, a merchant is not permitted to establish a minimum or maximum amount for a Visa transaction. However, exceptions apply in the U.S. and U.S. territories—like Puerto Rico, U.S. Virgin Islands, and Guam. In those locations and only for credit cards, a merchant may require a minimum transaction amount of U.S. $10. If you encounter an issue where a merchant refused to accept your Visa card on the basis that the merchant requires a minimum or maximum amount on a Visa debit card, or requires that the purchase amount on a credit card is greater than U.S. $10, please notify your Visa card issuer.

*Please note, Visa does not set up, service, or have access to cardholder or merchant accounts. This is done through our client financial institutions (the banks). Each financial institution has its own criteria for issuing Visa cards, how it manages statements, etc.

Get in touch

Send us an email and we’ll respond within 48 hours.

Send an email